FAQs

WHERE ARE YOU BASED OUT OF?

We are proudly based out of the beautiful sunny city of Los Angeles, CA.  Where we find most of the inspiration and trends we bring to you on Gotta Have Now.  The Los Angeles street fashion style and gadget scene is one of the hottest in the world, if not the hottest, and we want you to have a piece of that :)

 

HOW DOES SHIPPING WORK?

Gotta Have Now partners with global merchants and artisans in order to save you the most money and provide you with the most current product trends. This means that your order is shipped from global areas like Asia, via USPS and other local parcels depending on your country.

Because we ship directly from our partners in these countries, your order may take 2-4 weeks to arrive, so please, do not panic if your package is taking a wee bit longer!  it's on its way.  Some other countries besides the U.S. may vary in shipping times. Track your order anytime, click here  Don't forget we need a few days to prep your order and ship it, about 2-4 days on average it takes about 2 :)

 

WHAT IF I NEED TO RETURN SOMETHING?

It’s OK to change your mind! Contact us right away and we'll help guide you through the process.  If you’re not totally satisfied with your GHN purchase you can return any item within 14 days, together with proof of purchase, for a full refund.  Please refer to our refund policy page for full details.

 

IS YOUR STORE LEGIT? I'VE NEVER HEARD OF YOU.

Of course! We've been in business since 2015 and we focus on providing the best service possible! While we are working hard to become a household name, we haven't quite made it the point where the whole world has heard of us, but you can count on us providing a quality experience for you.  If you have any questions, send us an email!  We're here for you 7 days a week.  Shady companies don't last and we plan on being here for a very long time, providing the coolest gear to help the world show of their passion. 

 

I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE? 

We run things a little differently here at Gotta Have now, when you order multiple items, sometimes they will be shipped separately.  You may receive one item before the next.  So don't panic if you don't receive all of your items at once…they will get to you! The reason we do this is to get you the best absolute deal from our suppliers.

 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Please check your SPAM folder to see if your confirmation email was sent there. If not, please Contact us gottahavenowcustomercare@gmail.com  We are available during Pacific Standard time so we will reply as soon as we see your message :)

 

OOPS! I MESSED UP MY ORDER INFO! CAN I CHANGE IT?

If this happens to you, just contact us as soon as you can and we should be able to make changes. However, we can't make any promises. Note: Most orders ship out within 48 hours so please be sure to contact as soon as possible if you need to make changes to your order!